February 15th, 2019 | by Sunit Nandi
AI chatbots are all the rage these days. Every company is employing these smart machines to cater to their customers. However, these machines come with their own sets of issues. Find out what those are
May 27th, 2018 | by Sunit Nandi
If there is one thing that a business should value is its customers. “King” and “God” are two popular metaphors
November 7th, 2017 | by Sunit Nandi
Everyone in the world is connected, especially in terms of being able to purchase products, send and receive mail, look
May 24th, 2017 | by Guest
In accordance with the estimates, now mobile users are spending nearly 86% of their time on using apps. And this
May 4th, 2017 | by Guest
In the 21st century, immediate gratification sells. If a customer has a question or problem, an immediate response, that solves
March 19th, 2017 | by Guest
Customer experience is the ultimate source of justifiable differentiation and the key mantra to stand ahead in the new competitive
March 18th, 2017 | by Guest
Once you have setup a website for your business, you’re ready to jump to the next milestone: Convert visitors to
March 18th, 2017 | by Guest
To succeed against the fierce competition on the web you must strategize your digital marketing campaigns so it can reach
November 3rd, 2016 | by Guest
Just like brick and mortar businesses, online business’s deal with the persistent challenge of drawing new customers. Of course, this
July 26th, 2016 | by Guest
Quite often, call center executives have to deal with angry customers. If one were to ask call centre executives to
July 1st, 2016 | by Guest
As simple as it may look, emotions is one of the key elements that customers depend on so that they
December 30th, 2015 | by Guest
Nowadays one of the cool things to be owned by growing teenagers is hoverboards. Experts feel that these scooters which
December 19th, 2015 | by Guest
The insurance industry in the risk management business. Historically, that meant crunching number and laying odds. But wearable technology is
October 26th, 2015 | by Guest
As a call centre employee or an agent of a specific organization you definitely come across angry and frustrated customers
September 11th, 2015 | by Guest
The Winback is a part of the customer management solution offered by the mobile service providers. It focuses on the
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