customers | Techno FAQ

Wearables Are a Win for Both Insurance Companies and Their Customers

The insurance industry in the risk management business. Historically, that meant crunching number and laying odds. But wearable technology is allowing insurers to incentivize behaviors that positively influence those odds. This is a potential win/win scenario for insurers and customers alike. John Hancock set a goal of actively encourage positive behaviors, such as being more […]

guest
19 December, 2015
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102 Views

Miscellaneous

6 Different Ways of Dealing with Diffuse and Angry Customers in a BPO Industry

As a call centre employee or an agent of a specific organization you definitely come across angry and frustrated customers on daily basis. And the way you deal with them, handle the interactions could lead you and your business organization to a successful resolution of their issue or you lose your customer forever. Given below […]

guest
26 October, 2015
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217 Views

Editorial

Activate revenues from inactive customers

The Winback is a part of the customer management solution offered by the mobile service providers. It focuses on the inactive mobile users bearing a goal to convert the about to churn or dormant customers into active users. The winback suite is designed in a way that it exploits the historical and real-time transactional trends, […]

guest
11 September, 2015
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81 Views

Internet Security

Identity Theft: Don’t Let It Happen to You or Your Customers

If you run a business that depends on a website, you already realize that maintaining a healthy website is a full-time job. If your website handles secure information like customer credit card numbers, email addresses, and passwords, you will need to be especially certain that you have a safe and secure website that your customers […]

guest
30 June, 2015
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160 Views

Miscellaneous

Know How to Retain Customers to Grow the Business Graph

In today’s highly competitive world, the significances of customer retention can’t be ignored by any business. This is because every entrepreneur wants to multiply their numbers of customers over time. Good news is that there are some customer retention strategies that you can learn to satisfy your customers in the best way possible. Let’s have […]

guest
9 June, 2015
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114 Views

Editorial Internet

Why Business Websites Should Have a Chat

Way before the (now) famous Facebook or other social networks, chat was a very communication mechanism, especially among the students. Softwares like mIRC were way popular back then, mostly because of the relaxation that was inherent to text communication. Throughout the years, chat has seen some evolutions, up until the models we see today on […]