BPO Analytics and Various KPIs to Analyze
September 11th, 2020 | by Sumit Bhowal
For a call center, the customer satisfaction and optimized process are the most important outputs. However, achieving these results is
Browsing the "BPO" Tag
6 Major Benefits of Using Call Centre Disposition Codes in A BPO Industry This 2016
February 1st, 2016 | by Guest
Call disposition is a call centre industry term that describes the outcome of the call. By tracking down the call
6 Different Ways of Dealing with Diffuse and Angry Customers in a BPO Industry
October 26th, 2015 | by Guest
As a call centre employee or an agent of a specific organization you definitely come across angry and frustrated customers
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