Published on February 26th, 2021 | by Sumit Bhowal


What is an Intelligent Digital Transformation and How Does it Work?

Intelligent digital transformation integrates software tools and processes to eliminate current and arising business problems. This specific digital transformation model focuses on creating unique experiences and accelerating businesses.

Digitalization has played a significant role in modifying technology and the factors around it. The demonstration of how intelligent digital transformation could potentially transform all aspects of life is enormous through the Industrial Revolution. Incorporating artificial intelligence into the system has been an innovative strategy that will generally help meet individual customer’s needs at high quality and low costs.

Source: Pexels

How to Apply Intelligent Digital Transformation

Digital intelligence is applicable in various systems in several sectors. The following are ways in which it can be applied:

  • Accounting and Finance– Statistics show that with the current digital trends, an approximated 80% of finance and accounting tasks will be fully automated in a couple of years
  • Human Resources– Another area in which digital intelligence will help your organization would be HR. This is because it will help streamline most if not all human resource procedures. These procedures include: finding appropriate profiles for offered positions, hiring, filtering candidates, and preparing interview schedules
  • Customer Service– This is an area that is highly vital in every company seeing as how well or poorly it is handled would reflect on the brand’s image. Using “AI Chatbots,” companies can analyze and process customer information faster. Data retrieved from former interactions give you proper intel on how best to attend to your customers
  • Security and IT– A large section of companies are currently using digital intelligence to detect and prevent any intrusion. It will also be profitable to use it when: automating processes, solving technical malfunctions, and reducing the workload

Which Challenges Are Associated With Intelligent Digital Transformation

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More and more companies in various industries are investing in intelligent digital transformations to deliver innovative and customer-centric software and improve overall productivity. While organizations continue to explore the path to being entirely digitally transformed, there are four significant unavoidable challenges to be encountered during this transition, and they are as follows:

Organizational Structure

Companies are creating organizational structures that aid in optimizing department internal objectives. In an organizational structure, departments only offer status updates to stakeholders. Since the feedback is on a defined cadence, data is not visible across teams, and workflow is inflexible, so companies will be unable to improve their efficiency.

The most challenging component in converting customer-focused software companies is the need to construct continuous improvements into processes. Developing rapid responses to changes in the market will require a fundamental shift in its structure.

Digital Vision and Strategy

Organizations are under a lot of market pressure to avail software applications faster to their customers. Thus, they tend to focus on the operational end states and tools that promise performance benefits and not the value that those improvements will provide to both the company and customers. Over time, this will lead to added digital transformation challenges in the form of abrupt shifts in the business workflows and organizational structures without internal alignment and operational readiness within them.


Intelligent digital transformation needs significant process and structural changes. Traditional incumbents usually possess a strong organizational culture which means they can face resistance to incorporating new workflows. Multiple cultural factors like: risk-averse managers, long-term employees, and corporate politics hinder digital initiatives.

Digital and IT Infrastructure Expertise

To progress towards an intelligent digital transformation without destabilizing the software development process, they should consider adopting a bimodal IT approach. This will be a promising approach since most employees lack the necessary experience to apply these new technologies.


Intelligent digital transformation is the kind of technological enhancement that will be best suited for our era. Having all software fully developed will make businesses run smoothly for both suppliers and consumers. Who wouldn’t want that?


About the Author

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An Internet addict and a MASTAN , Also a lazy Freelancer . I don't try to reinvent the wheel I just like to soak things in Steroid's :p Thanks (y)

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