Published on December 24th, 2021 | by Sunit Nandi

What is the Significance of the Digital Employee Experience?

The effectiveness of interaction between the technology and users is known as digital employee experience or DEX. Due to the coronavirus pandemic, significant changes have occurred in the global workplaces. Employees are now dealing with the workplaces differently and experiencing a new working environment with digitalization. The global workforce has moved to remote workplaces in order to maintain social distancing. Therefore, as the employees are working from home, for the betterment of the digital employee experience, effective IT tools are essential. In this circumstance, you can have a clear idea about the digital employee experience and productivity of your organization from an end-to-end view of the working environment. In order to provide effective technical support and recognize the issues that the employees face, you should have sufficient control and visibility over the physical endpoints of the users and employee experience metrics.

The Significance of the Digital Experience of Employees

An effective digital employee experience assists an organization to monitor the whole workforce of different remote places. The digital employee experience also helps an organization to improve its productivity. Before the end-users face any issue in the working environment, you can recognize the technological issues. Therefore, you can always offer solutions for technological issues very early. While you can realize the issues before the employees, you can make the technology always prepared for the employees. This will surely improve the productivity of your employees and make them happy. Above all, the digital employee experience will offer you the end-to-end visibility of the activities of your organization.

Methods to Enhance Digital Experience of Employees

In order to improve the digital employee experience, you have to make your employees happy by offering them an issue-free working environment. Therefore, from the physical endpoints to applications and VDI, IT professionals should have clear visibility of the infrastructure. The two main methods that can assist the professional to check the user experience and environmental issues are: i) Real-Time Optimisation, and ii) Proactive Synthetic Monitoring.

1. Real-Time Optimisation

An organization can enhance the real-time digital experience across the virtual, cloud, and physical endpoints with the help of real-time optimization. This optimization is effective to fix the unique issues of the virtual applications and desktops of certain users. Therefore, for the collection of real-time metrics, monitoring the EUC environment is essential. This helps you to troubleshoot, detect and remediate the issues before the productivity and digital experience of your employees get affected. Real-time examining offers you the complete visibility of your working environment including VDI, server, etc. Therefore, you can develop a useful and annoyance-free environment for your employees.

2. Proactive Synthetic Monitoring

You can check the accessibility of the VDI desktops, EUC virtual applications, and web-based and network resources from a particular place with the help of proactive synthetic monitoring. Besides alerting you about the accessibility of the networks, applications, and desktops, this monitoring helps you to find out the accessibility issues before the users realize the issues. Therefore, this testing is effective to enhance the productivity and happiness of your employees.

Tags: digital employee experience, significance

About the Author

Sunit Nandi I'm the leader of Techno FAQ. Also an engineering college student with immense interest in science and technology. Other interests include literature, coin collecting, gardening and photography. Always wish to live life like there's no tomorrow.