Published on June 20th, 2020 | by Guest


What is SaaS (Software as a Service) – Your FAQs Answered

SaaS (Software as a Service) is a software delivery method that allows data access from anywhere through internet connectivity. There is no need for a dedicated interface, but any web browser. It is the software vendor that hosts and maintains the servers, application, and databases. Find out how SaaS is different from conventional on-premise software delivery model and get answers to the frequently asked questions.

When you move to SaaS, there is no need to invest in extensive hardware to host the application. This allows you to outsource most of your IT duties. Everything is handled by the vendor.

Are SaaS & Cloud Computing the Same?

SaaS is any commercial software application that is delivered through Cloud. It is not the same as the Cloud. You can find most business management software now available via SaaS from companies like Sumatosoft – SaaS development company. The Cloud is a different entity. It refers to anything that has been remotely hosted and accessible through the internet. All Cloud programs need software to run, but they are not the same as SaaS. The Cloud is made of computer systems, servers, and databases to allow access to users for sharing their use.

How to Choose Between SaaS & On-Premise?

You should consider the following points when choosing between SaaS and on-premise hosting:

  • Consider how complex your business is
  • Competitive specialization of your business
  • Degree of software customization expected
  • Functionalities offered by off-the-shelf products

You must also consider your budget before deciding between the two platforms.

Can SaaS Software be Customized?

Yes, SaaS software can be customized at many levels.

  • User Interface can be customized to your specifications
  • Data fields and other areas can be modified
  • Business process features can be turned on/off

Still, on-premise solutions offer greater flexibility in terms of customization. You can still find many consultants who are specialized in customizing SaaS applications to address your business requirements.

Who Owns your Data?

This is a commonly asked question about SaaS. You should know that there will be a service level agreement (SLA) with the SaaS vendor. You must look closely at the agreement and discuss the details about data ownership and handling. The SLA sets the parameters for different aspects including:

  • Data ownership
  • Maintenance schedules
  • Security requirements
  • System reliability standards

When it comes to data ownership, you should ensure the SLA clearly states that you are the owner.

A typical SaaS contract should have internal and prepaid contingencies that allow you access to your data if the vendor ceases to remain in business in the future. Besides, the right SaaS vendor should allow you to export all your data and take local backups at any time.

Are there any downsides to SaaS?

SaaS requires a fast internet connection to work properly. This is the only downside it has compared to on-premise solutions. All it needs is internet connectivity to sync data. Since it is delivered through browsers, SaaS is operating system agnostic.

So, these FAQs should answer most of your main concerns about SaaS. It is imperative that you do some thorough research before choosing the right SaaS vendor to meet your business requirements.

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