Techno FAQ

Internet

Is incorrect data affecting your customer relationships?

Customer information comes from various touch points such as referrals, websites, relationships and social websites. This data turns out to be the daily bread and butter for the users. However, if not used properly, data can be contaminated similar to real blood ultimately leaving your organization suffer. Good data has never been more critical to […]

  • guest
  • 28 May, 2017
  • 1 Comment
  • 107 Views
Editorial

When technology disrupts customer service

Today’s contact centers thrive on technology. They can’t operate without Internet connectivity, automation tools, and smart computer programs that let them deploy omnichannel services. Technology, therefore, makes it easier for brands to provide a high-quality customer experience. Unsurprisingly, many entrepreneurs have come to believe that technology is a core ingredient of business success. This mentality, […]

  • guest
  • 24 April, 2017
  • 0 Comments
  • 110 Views
Internet

The principles of social media customer care [Infographic]

Just because you a great businessperson with big ideas, it doesn’t mean you’re going to be a natural with all the software and technology you need to make your business flourish. There’s nothing wrong with that! Big businesses have big teams to deal with the diverse challenges of the modern economy – but small businesses […]

  • guest
  • 23 March, 2017
  • 0 Comments
  • 96 Views
Miscellaneous

Easy Ways On How To Calculate a Customer’s Lifetime Value

The benefits of calculating a Customer’s Lifetime Value (CLV) are not just limited to e-commerce sites. CLV is the projected total net profit a business makes from any given customer. You may be spending a lot on acquiring a certain target market while neglecting loyal customers that sustain your revenues. CLV is applicable in all […]

  • guest
  • 21 December, 2016
  • 0 Comments
  • 113 Views
Miscellaneous

Six Essential Tools for Increasing Your Customer Retention Impact

A first sale is just half of the battle. Once your marketing campaign has paid off and you have gained a relevant amount of customers, the attention should switch to retaining their loyalty. It today’s crowded market, there’s little more valuable. Companies all around the world are making an effort to not only draw clients […]

  • guest
  • 25 September, 2016
  • 0 Comments
  • 117 Views
Networking

5 Ways to Consolidate a Customer Support System in your Company

To acquire the ideas that hold the idealistic approach towards customer support, the most essential one is, to strengthen the basics behind it. It is easy to deliver a service, if you have, thoroughly grasped the concepts behind your business. But most of the times, such understanding comes while the service is on and the […]

  • guest
  • 25 July, 2016
  • 0 Comments
  • 114 Views
Apps

Take Advantage of This New Technology To Manage Your Customer Relationships

The business environment of today is very competitive. Technology has opened up many more platforms that businesses can use to access the market. This results in stiffer competition and makes it necessary for businesses to invest in new tools to achieve their daily processes. One of the software resources that they can invest in is […]

  • guest
  • 21 July, 2016
  • 0 Comments
  • 116 Views
Mobile devices

7 Fallacies of Mobile Customer Loyalty Programs

The mobile app industry is in the phase of continuos changes that help in bringing the new revolutions in this realm. Few years back, the mobile apps were used to epitomize the status of the business. In present scenario, such apps have become a need for the businesses. The increasing impact of mobile apps enriches […]

  • guest
  • 24 March, 2016
  • 3 Comments
  • 158 Views
Audio and Video

Video Marketing

Marketing for today has become so challenging that it seems like a war running between companies to stay in the industry. That is why marketers today trying to explore ways which are creative and differentiate their business from their rivals. Video has been evolved as a new venture for marketing in business world. It has […]

  • guest
  • 29 February, 2016
  • 0 Comments
  • 149 Views
Miscellaneous

Totango Adds SuccessBeat Tool to Its Customer Success Platform

Totango is the leading customer success platform on the market right now, useful to automatically keep users retained, engaged, and active. Just recently, it added SuccessBeat to its ever-growing platform, which allows vendors to, among other things automatically generate and deliver personalized customer success reports, keeping key contacts and end users engaged and empowered to […]

Internet

Should you invest in Salesforce CRM System?

Customer Relationship Management (CRM) systems continue to cast its all-pervasive impact on businesses. Talking about effective CRM systems, one cannot really miss out on Salesforce, which remains one of the most talked about platforms of late. Let us explore the top reasons why businesses must seek help from Salesforce. Benefits of getting Salesforce installed One […]

  • guest
  • 28 November, 2015
  • 0 Comments
  • 97 Views
Miscellaneous

What Makes Customer On-Boarding Management Efficient in Finance & Mortgage Organizations?

Businesses have often questioned the significance of customer on-boarding. What they need to understand is introducing new customers in an organized and constructive method is the key to long-lasting customer relationships. In fact, financial and mortgage institutions, struggling between stringent regulations and surging operational overheads, are driving business through competent and streamlined customer on-boarding processes. […]

  • guest
  • 17 November, 2015
  • 0 Comments
  • 125 Views
Graphics

Why Investing In Good UX Design Might Be A Great Decision?

It is far from a secret that Indian businesses have sidelined User interface and experience design for several years now. It isn’t too uncommon to find UI and UX design at the bottom of the list of priorities of many Indian organizations. From hideous websites to grossly unusable applications, even from the most reputed Indian […]

  • guest
  • 31 October, 2015
  • 1 Comment
  • 132 Views
Miscellaneous

Should you hire an answering service?

If you have been considering hiring a telephone answering service for your business but aren’t sure if it’s the right move for you, ask yourself this:  Are you able to answer each and every call that comes into your business personally, or do you have a staff member who can do this?  Are you comfortable […]

  • guest
  • 8 October, 2015
  • 0 Comments
  • 146 Views