Published on December 3rd, 2021 | by Sunit Nandi0
What is RMM and 7 Reasons Why IT Admins Need It
As the complexity of protecting and maintaining an organization’s IT infrastructure continues to grow, IT admins need tools that cover multiple functions within one platform. Remote monitoring and management (RMM) software provide small and medium-sized businesses (SMBs) with a way to direct multiple endpoints through one tool. That gives IT admins finite control over what gains access to your company networks and insight into what’s happening within various IT components.
What is RMM?
Remote monitoring and management software is an application designed to help IT admins maintain their IT infrastructure and systems. In addition, it enables IT personnel to provide services remotely from any location. You can purchase RMM software as a standalone purchase or as part of a suite of integrated automation services.
By investing in an RMM platform, organizations can ensure that servers, networks, desktops, etc., receive real-time monitoring. After installing a local agent, teams can access and control what’s happening without ever having to set foot on-premises.
How Does a Remote Management System Work?
The entire platform relies on agents installed on local endpoint devices like mobile phones, workstations, or servers. The servers provide IT admins with a health report of what’s happening. That gives them real-time insight into every device and system connected to an organization’s network. In addition, IT shops can make sure that company assets receive regular maintenance to keep them up-to-date.
The main functions of RMM software include:
- Collecting info on an organization’s networks, hardware, computing system, and other devices
- Monitoring a company’s systems and networks
- Detecting unauthorized users
- Performing patch management and updates
- Setting up alerts and tickets to the proper personnel
- Detecting potential issues before they become critical errors
- Managing multiple endpoints simultaneously
7 Ways IT Admins Benefit From RMM Software
- Less downtime — Most RMM software continues operating as long as the system runs. That gives organizations the ability to provide 24-7 monitoring that helps them catch issues before they affect user productivity.
- Better security — Even small businesses risk falling victim to malware attacks and other cybersecurity threats. RMM software gives companies the tools needed to protect critical data or security systems from getting hijacked. That’s especially important for companies working in finance and healthcare.
- Less maintenance — You can set up RMM software to automate a lot of the routine maintenance tasks required by your typical IT system. RMM admins can remotely set up jobs to install software, perform updates, and execute other processes that monitor a system’s health and speed up response time.
- Real-time communication — Companies users can directly communicate with admins about issues even if they’re across the country from each other.
- Better visibility — Admins can generate reports that tell them what’s happening within an organization’s IT infrastructure, including user activity, endpoint events, and potential threats.
- Lower costs — Remote administration reduces the overhead of maintaining a physical IT security presence with customers.
- More efficiency — The automation capabilities of RMM software help IT admins create reusable processes to handle complex issues and improve customer service.
How Can I Enable Remote IT Management?
RMM software gives IT admins the power to create a strong technology foundation for providing remote managed services. Look for vendors who offer RMM cloud solutions designed to optimize the administrative workflows within your IT infrastructure.