Published on December 2nd, 2020 | by Sumit Bhowal0
Why VoIP Services Will Increase Your Company’s Profits
You’re in business for profit. Anything that prevents your business from turning a profit needs to be handled quickly. For many organizations, an outdated, archaic phone system is a major obstacle to profitability. When communications aren’t smooth, processes take longer, and profitability is postponed and/or lost.
The solution is to use a VoIP phone service, especially for mobile workforces. There’s no better way to create seamless communication between team members across the world. VoIP keeps mobile teams connected on all their devices and doesn’t rely on expensive, hard to maintain hardware.
If you’re not using VoIP yet, here are 3 ways this transformative technology will make your company more profitable.
1. VoIP supports mobility
Today’s workforce doesn’t just show up at work for a 9-5 session and go home. People come and go throughout the day and many work from home. A traditional phone system requires team members to be in the office to make a call, which limits their mobility. When team members rely on mobility to get their job done, restricting their movement will hurt your profits.
VoIP makes a workforce seamlessly mobile
Say your sales rep starts a call with a client a half hour before everyone is scheduled to leave the office. When that call spills over (sales calls always do), using a traditional phone system, the rep will need to stay in the office to finish the call. Even when using a cordless phone, the rep can only wander around the office.
If the rep has somewhere to go, they might feel antsy and rush the client off the call, failing to get the sale. Some organizations solve this problem by having reps use their personal cell phones to call clients, but that’s a bad idea.
A VoIP phone system makes teams 100% mobile and even allows them to seamlessly switch devices in the middle of a call. For instance, with VoIP, that sales rep could move from their desk phone to their smartphone on their way out the office door and the client wouldn’t even know. They’d be using their cell phone as a device, but they wouldn’t be using their actual cell phone number. That’s the benefit to voice over IP – it’s powered by software on the internet and not reliant on a traditional phone carrier.
2. VoIP will eliminate certain communication ‘snags’
Smooth communications between team members and clients can make or break a sale. If a team member has to put a client on hold while they switch devices, they might lose that client’s patience. The client might wonder why the team member needs to switch phones or even call back from their personal mobile number.
The ability to switch devices will eliminate the communication snags that might try a client’s patience or make them perceive your organization as unprofessional.
3. VoIP videoconferencing supports better training sessions
Training and organization are central to your organization’s profitability and are intertwined. Statistics show that disorganized team members earning $50,000 per year cost their companies $11,000 in lost time.
A disorganized team member is a sign that they didn’t get trained properly. A thorough training should include supporting the creation of efficient processes to make sure a team member can manage their tasks and integrate their processes with the rest of the team.
Why aren’t some team members trained properly? Do they live in another country? Are they hard to reach on the phone?
VoIP videoconferencing services can bridge most of the administrative gaps that cause trainings to fail. For example, with VoIP, nobody but the company needs to pay for phone calls. Training sessions can be conducted at any time, saved, and replayed later. If you can’t conduct live training sessions with everyone, you can at least provide them with a recording of the live trainings that took place.
It’s time for digital to become the traditional way to communicate
Traditional phone systems worked well when nobody was on the go. When employees were always in the office from 9-5, a traditional phone system got the job done. Those days are gone.
Today’s team members come and go multiple times throughout the day, while others work from home. If you want a communications system that supports all team members, including remote employees, you need VoIP.