Published on August 15th, 2020 | by Bibhuranjan


11 Foolproof Business Communication Tools Every Company Should Be Using

To organizations and businesses, it is a must to increase productivity and efficiency, find user-friendly solutions, simplify IT management, and as well as achieve employee motivation stimulation wherever they are. It is not all times they want to be seated in their company to monitor and do these things. Internal communications software can serve as a solution to doing said tasks.

Internal communication software is the perfect solution and communication tool to be used for enabling small to large scale companies to achieve all said tasks and be able to do more. There a lot of this software is offered, so for you to choose the best one, here are 11 foolproof business communication tools every company and business must-have.

  • Social Intranet Software

Social Intranet is the software that can act as the central portal which everyone can use in order to access all important and necessary information, documents, contacts, and contracts in one place, no matter where these were actually placed.

This software makes all-in access possible, all the while saving money as it lowers IT maintenance costs. In the world of finding easier communication and access, Intranet solutions can promote a flexible workforce. It can increase productivity by aligning employees towards one goal.

  • Chat, Messaging, and Private Group Tools

Every team and employees need to work together. Collaboration tools are a must in order to help them in doing so efficiently. These are perfect business communication tools that eliminate the need for emails, allowing a team or group to keep working together.

Chat, messaging, and private group tools are essential, especially for companies with employees spread throughout different geographic locations and time zones. These tools also have a drag and drop features to be used for sharing important files and documents, and search as well for past conversations and contacts. Integrating Slack Data with a CDP can do wonders for your business.

  • Task Management Tools

The overall business performance wouldn’t be as successful without having an effective task management tool at hand. Combined with strong communication features, these tools have the ability to transform most ways of how employees achieve a vital aspect in every company, which is their assigned tasks.

May it is execution up to completion, a task management tool has got your back. Task management software can help both directors and employees with reaching goals as successfully and efficiently as possible. These can be used to assign a specific task to members, track progress, monitor due dates, and priorities.

  • Issue and Case Tracking, and Ticketing Software

Nowadays, what customers are looking for is flexibility. They want to have the ability to connect with you using any means, across multiple channels. These types of software can help you in achieving so.

This is a software considered as among the most used internal communication tools which can help in handling customer queries. Issue, case tracking, and ticketing software help in tracking open issues, prioritizing essential questions, monitoring team productivity, collect valuable feedback, and centralize customer support queries.

  • Internal Videos and Blogging Software

Great content serves as a determining factor in whether a company’s internal team is effective. When content is attractive and great, more people will have an interest in viewing it. In a workplace, using videos and blogs as a means of presenting training will be a great way of catching your employees’ attention.

Posting messages from top-level managers, uploading training videos, and culture videos in the company’s database may increase retention and engagement amongst employees. Specifically, for explaining complex contents, uploading data, and presenting timelines, Infographics can simplify these all in an engaging and catchier way.

  • Sentiment and Analytics Software

Determining what area needs improvement can be difficult given instances that you do not have the right tool to analyze data and information accurately. Analytic and sentiment features are an effective solution in evaluating user behavior.

Data gathered automatically is stored into comprehensive reports, which helps determine the contents they work and those that don’t. You can also have access to understanding Q & A posts and knowing the number of people with the same queries. Gathering said information helps in making necessary adjustments that would be beneficial to internal communication tool improvement.

  • Tool for Discussion Forums

A discussion forum is essential for encouraging employees and management to discuss any necessary information and topic. These are also amazing for archiving all stocked organizational knowledge as conversation can drive the most valuable ideas. With these forums, it is easier to disseminate information and can bring everyone much closer together.

Given this, information, thoughts, and relevant data is made accessible and within reach of everyone in a company and/or organization.

  • Spaces

Spaces can be the best tool for divvying important data, contacts, content, and files into one organized place. With this tool, you can create a space for almost anything, including HR department or office based in any location.

You can set permissions in order to designate employees that can be in charge of information dissemination and space monitoring. Members or employees who belong to a specific “space” is able to receive notifications, share photos, and create forums without flooding their individual inboxes.

  • Notifications and Alerts

The sharing and creation of essential contents would still be useless if not everyone is notified about this. Using a notification and alert tool will make an array of differences when it comes to strategizing internal communication. With these tools, staff notification for company-wide information and sending specified department alerts and updates are easier and can be sent in a direct, non-evasive way.

  • Employee’s Profiles

All staff members must know each other in order to keep business communications connected at most times. Employee profiles are the ones that provide individual contexts of each member in an organization. Members will have access to specified member information, know their roles, and identify who among them they must report to. This can help in alleviating member confusion in an organization.

  • Workflows

Everyone can agree that all have specific tasks at hand in a company, which makes each member busy. Having a workflow tool can help in implementing an organized system specifically designed for your company for approving and handing off projects.

Wrapping It Up

Getting equipped and having said tools are truly helpful in managing an organization or company. These tools can help in keeping you better positioned for improving engagement, knowledge, efficiency, and knowledge sharing in the workplace.

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Editorial Officer, I'm an avid tech enthusiast at heart. I like to mug up on new and exciting developments on science and tech and have a deep love for PC gaming. Other hobbies include writing blog posts, music and DIY projects.

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