Troubleshooting

Published on December 6th, 2018 | by Sunit Nandi

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Can Remote IT Work Be Fun?

Via remote desktop services, IT workers can access other computers in faraway locations and troubleshoot them back into working condition. They can assist troubled end-users in ways that might make them almost think that helpful IT worker was on-site and leaning over their shoulder.

Maybe not every aspect of IT work can be accurately called “fun,” and certainly it’s no fun for an end-user when his or her computer is on the fritz – but there are aspects of remote control IT support that are both amazingly effective and, yes, even fun.

IT employment is projected to grow by 13% between 2016 and 2026, and an ever-growing share of the work is going to be remote desktop servicing. That means opportunity for those in the industry and a faster fix to PC problems for end-users. Everyone agrees that part is fun!

The basic concept of remote support is also rather amazing. It entails someone who could be on the other side of the country or of the planet, seeing, analyzing, and controlling your computer as if he/she were sitting right in front of it. And the fact that almost all industries are now getting into this kind of IT support for their software clients, with no end to such growth in sight, is truly exciting.

But here are 5 ways that remote IT work is both eminently helpful and intriguing enough to be enjoyable:

1. The Power To Connect

Given the right software product, you can connect to Microsoft, Mac, and other systems with ease. You can set up security protocols to control access or simply require the end user’s permission. You can even wake up or reboot computers and connect and do your work when no one is sitting at the remote computer (with the end user’s knowledge and consent.)

2. Control, Fix, & Transfer

It’s rather incredible to think of it, but IT support can control operating systems and other software on a remote computer, find flaws and fix them, and transfer in new files as needed. They can even transfer in a whole new desktop full of apps and everything necessary for an employee to do his/her part in upcoming projects. Or, file delivery can be precisely targeted.

3. Use Your “Remote Eyes & Ears”

Top-tier remote desktop software lets you take screenshots of the end user’s computer so you can see exactly what he or she sees – and do it with a simple click of a button. It also enables chat sessions throughout so you can constantly get feedback and “hear” what the person you’re helping is thinking and experiencing.

4. You’re Not Dependent On The End-User!

Unlike with Windows Remote Desktop, and some other systems that don’t always work well outside of the office and that require the end user to provide things like IP address or computer “name,” with the most advanced software systems, you can’t be stopped because your end user isn’t “tech savvy” enough. And he or she will be happy it’s not required as well!

5. You Are a Hero.

The cost savings, time savings, making practical of a large scale remote workforce, prevention of excessive downtime for companies, and the happy “thank you” of the end user you just got out of a bewildering computer malfunction are enough to make you feel like a hero. And who doesn’t like that?

Remote IT workers assist people again and again, without ever even meeting them. They fix problems on devices they can’t even see or touch.

Remote IT support is a marvel that is becoming commonplace, and the “heroes” of the IT world are often unsung. But when you’ve personally been assisted by remote desktop assistance, then you appreciate how valuable it really is.

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About the Author

I'm the leader of Techno FAQ. Also an engineering college student with immense interest in science and technology. Other interests include literature, coin collecting, gardening and photography. Always wish to live life like there's no tomorrow.



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