Published on March 19th, 2018 | by Sunit Nandi0
5 Essential Technologies Every Business Needs
Technology can transform efficiency in the workplace, as it can simplify IT management, increase employee motivation, reduce business expenditure, and provide user-friendly solutions. If you want to create a more productive company, check out the five essential technologies every business needs to both flourish and grow.
1. Intranet Software
Are your internal communications failing? If so, consider introducing intranet software into your business. It is an easy way for your employees to stay up-to-date with the latest company news and announcements. It can also provide a space to feature communication breakdowns between employees and departments, and can improve telecommuting for all members of staff.
2. Cheap International Phone Calls
Regardless of the many modern technologies that have been developed over the years, nothing beats the humble phone call when running a business. It’s the ultimate way to connect with clients and build long-lasting relationships. Yet you might want to avoid the expensive phone calls to do so. For this reason, you should visit Viber to learn more about affordable international calls you can make from anywhere at any time.
3. Cloud Computing Software
Organization, security, and affordability are vital in business, which is why cloud computing software is an essential tool every business should utilize. For example, cloud computing software, such as Google Drive or Microsoft 365, can provide the perfect place to safely store documents, share messages, edit projects, and connect with employees in real time. What’s more, you can use the software on any device in any location.
4. Marketing Automation
If you are spending a considerable amount of time manually publishing your social media posts or email campaigns, you should turn to marketing automation to streamline the essential tasks. What’s more, you can schedule posts to be published at a specific time and date, which can increase efficiency and eliminate the need for hiring additional marketing staff. Not only that, but it will also allow you to analyze marketing campaigns, segment messages and cross-promote different marketing platforms, which can bring your marketing and sales goals together.
5. Live Chat
More customers can equal more questions, and you must be on-hand to provide the answers they need to retain their custom and loyalty. Take the pressure off your customer service team by featuring a live chat facility on your website. This widget will be located in the right-hand corner of your website, and a helpful agent will be on standby to answer any questions an existing or potential customer may have in real-time. Not only will this prevent customers clogging up the phone lines, but it can also improve customer support and can help you build a positive reputation. In this day and age, the younger generation want answers and results almost instantly, and a live chat means customers can have answers to their questions without being put on hold or waiting for an email response.
Artificial intelligence is also helping to make live chat more intelligent, so you can provide a self-service support channel without the need for a human agent, which can reduce business overheads and simplify queries. So, your internal staff will have more time to address more complicated issues that artificial intelligence could not solve alone.