Published on March 19th, 2017 | by Guest

Omni Channel Banking

According to ‘The Forrester research, Infosys Finacle was clearly termed as the leading company that came up with a proper banking solution since their Omni channel banking solution was acknowledged as the best banking solution.This was through assessment of strengths and weakness of top omnichannel vendors and using over 41 criteria of evaluation during the research which mainly focused on; First, Strategy which it emerged as the highest scorer with 4.54 out of 5.Also a score of 3.8 which is a top scorer for the ‘market presence’ criteria, highest score among vendors for service, support and delivery last but not least the current offering.

This solution [omnichannel banking solution] was seen to have enabled banks to deliver cross-channel banking experience to retail, corporate and to small and medium enterprise customers through a unified platform. Needless to say a majority of the people have indulged themselves in this banking channel and many more should opt for Omni channel banking.

By leveraging solid product architecture to provide a basis of flexibility CX, the omnichannel banking solution emerges as the best banking channel. In the 21st century customers have become generally lazy due to increase in technology, but in business it is well known that ‘the customer is always right’ therefore business have to adapt ways to reach to the consumer in the way they want.

In case one does not adjust to the technology a company may be rendered obsolete. Most of the people have developed this notion that everything they want they should get there and then example instant coffee, instant foods, instant internet and therefore the rise of instant banking through mobile phones. This is where Finacle has taken the lead since it has developed the Omni channel banking which allows users to transact seamlessly over the channel. Omni channel banking gives the customer a more personalized and intuitive experience which allows them to do much more with the online banking. It is definitely valid to say one should opt for Omni channel as a banking channel.

A new age has dawned in the banking world whereby Finacle mobile banking through the Omni channel has given customers a simple and safe mobile banking experience. Omnichannel banking has become a strategic focus through escalations of customer expectation and rapid digitalization. Through combination of various elements in the portfolio a leading solution emerges, one that offers comprehensive business capabilities without gaps. This makes one to choose such a strategic way hence omnichannel suits the description to the letter. This type of solution supports a high number of channels, gamification, different types of mobile channels and mobile wallets. Omnichannel banking will be relevant even for the years to come since it is diverse and suitable to even the young upcoming entrepreneurs. This banking solution has created a platform where everyone can be in regardless of who they are or what they have.

Every banking method faces its own challenges and so does the omnichannel banking but though the company’s ability to manage the crisis this banking method has proved to overcome it all.

Tags: banking, finance, omnichannel