service | Techno FAQ

7 Common Misconceptions Business Organizations Believe About Customer Service This 2016

We all do know and are aware of the fact that how difficult it is for the business organizations to stay ahead of their competitors when it comes to customer service trends. Consumers continue to demand a change and evolve unless and until your organization continues to stay current and the customers move ahead without […]

guest
22 January, 2016
0 Comments
118 Views

Troubleshooting

8 ways to automate your IT service desk

On a Monday morning, Adam, a help desk technician greets everyone at office refreshingly and opens his laptop. Once he logs into his service desk software, he is bombarded with un-categorized incidents with neither priority set nor technician assigned. Before even glancing at the incidents properly, he is in a great desperation to categorize incidents, […]

guest
23 November, 2015
0 Comments
144 Views

Internet

How to choose the right host

There is an abundance of web-hosting companies all offering the same thing, but they all do the same thing which is to connect your website to the internet. So how do you choose the right hosting company for your business? Ensuring that the hosting company you choose is right for your business is important and […]

guest
10 November, 2015
0 Comments
122 Views

Apps Internet Networking Services Web

Top 10 Conference Call Services for Small Businesses

Small businesses, especially startups, need to be efficient while also being collaborative. Exchanging ideas is very important for small business innovations. Dozens of online meeting services services aim to fulfill this need. We’ve compiled a list of 10 easy-to-use conference call services we think are great for any small business: Speek Speek makes conferencing easy. […]

guest
31 October, 2015
2 Comments
152 Views

Miscellaneous

Should you hire an answering service?

If you have been considering hiring a telephone answering service for your business but aren’t sure if it’s the right move for you, ask yourself this: Are you able to answer each and every call that comes into your business personally, or do you have a staff member who can do this? Are you comfortable […]

guest
8 October, 2015
0 Comments
147 Views

Internet Review

MultCloud review: an interesting cloud storage management, backup and transfer service

Introduction Online storage has been a rage for the past few years, freeing users from carrying flash drives and hard drives across computers as long as there is an internet connection. Thanks to improving internet connectivity, online (a.k.a. “cloud”) storage is becoming more and more popular. Users have the freedom to store their files in […]

sunit
7 July, 2015
7 Comments
231 Views

Internet

How Social Media Can Change Your Customer Service Department?

When we talk about the revolutions and fantasies of the internet world, we cannot forget to mention some really important components that have changed the way people connect, talk and interact with each other. If we briefly take our eyes back in the days, we will see the introduction of instant messaging service online brought […]

guest
11 April, 2015
0 Comments
103 Views

Internet

4 Reasons Why Businesses Should Use Social Media for Customer Support Service

They say it takes much more to make a customer than to retaining one. And on the whole, the statement couldn’t be more correct. Whether you’re a small/medium business or a large organization, 80 percent of your profits may be earned by the most loyal 20 percent. The 20 percent would be the most actively […]

guest
6 April, 2015
0 Comments
125 Views

Editorial Internet Networking

The Evolution of IT

In the beginning, there was the Zuse Z3. This was in 1941, and it was the first programmable computer on record (depending on how broadly you define the term “computer”), and it set us on a decades-long path of constant evolution in the IT world. In a relatively short time, the world has gone from […]